Service Department

5 Reasons to Service Your Vehicle at Cutter Auto Service Center

Are there really pros and cons to servicing at a Cutter auto service center?

Here in Hawaii, there's certainly no lack of locations to take your vehicle to be serviced. There are major advantages to servicing your vehicle at a Cutter Auto Service Center. Our convenient dealership locations in Honolulu, Waipahu, and Pearl City all offer state-of-the-art service centers that will help keep your car, SUV, crossover, or truck in top condition. Our service team would really appreciate the opportunity to demonstrate why a Cutter Auto Service Center is your best bet for your vehicle maintenance needs.

• 1. Pricing: You may see specials weekly or monthly with many of the chain style oil & lube places, but their specials are pretty much the norm and rarely change and are not really a special. Here at Cutter Auto, we conduct a monthly market survey of many of the area oil & lube locations and other dealerships to ensure our service pricing is competitive in the market. You'll have peace of mind knowing that we stay aware of what everyone else is charging and adjust accordingly, saving you time of researching it yourself and knowing we're keeping an eye out for your pocketbook too. Servicing your vehicle at Cutter Auto comes with different warranties and guarantees for the work done and some services include complimentary roadside assistance and drive sure benefits.
• 2.Customer Service We have a low overturn of our service advisors, so you'll see the same face when you return. You can develop a relationship with our advisors. Our advisors will also have the opportunity to develop a relationship with you and with your vehicle. When the time comes to trade your old vehicle, our service and sales departments will know your vehicle, making it easier for you to get top dollar for your trade and are inclined to provide a better deal to such a loyal and familiar customer.
• 3. Training: When servicing your vehicle at our dealership service centers, you can rest assured that those working on your vehicle are factory trained technicians and know your vehicle inside and out. They are working on vehicles similar to yours daily, so know they what to look out for and perform a complimentary vehicle inspection to catch issues before they become a problem. If you're only going to an oil change chain store, they know pretty much how to change the oil. They don't have factory training and rarely are they fully trained mechanics. They lack the experience to catch problems before they occur and often through lack of knowledge cause additional problems that can be even more costly in the long run. Our advisors and technicians are also aware of all current factory recall information and can take care of this promptly. They will also conduct all service and repairs ensuring you will not void any warranty on the vehicle.
• 4. Parts: Our service centers work with original equipment manufacturers components. These components tend to be of a higher quality than aftermarket parts and often maintain a longer warranty when using these types of components. Not only are our service centers using factory certified parts, but also factory certified equipment to ensure your vehicle is getting diagnosed properly and correctly as the manufacturer suggests. Our service centers are also required to make sure this equipment stays up to date with any current changes. Because of this, there is a lower likelihood of good parts getting replaced and the problem getting missed. We also have the largest in stock parts available here on Oahu, so less waiting for parts to come in from the mainland, saving you time.
• 5. Warranty: Our service centers are already the place you would go to get any warranty work done, not only because it is covered, but because they are also the places that are trained to do so. Why wouldn't you want the same people doing the routine service on your vehicle and giving them a chance to identify warranty work before you do?