Here at Mills Toyota, we always do our utmost to ensure that our customers have the best possible experience from the moment they walk in our doors until the moment they leave. Whether you're coming in to buy a new car, trading in your old one, or just getting service done on your current vehicle, we aim to please. That's why we weren't surprised to hear that of the 20 automakers on the 2016 Temkin Experience Ratings, Toyota ranked #1 for customer service.
The Experience Rankings are an annual listing of 294 companies based on surveys sent to 10,000 US customers. Temkin Group (a customer experience research and consulting firm) puts its company rankings together by asking consumers three questions:
- How easy is it to work with this company?
- Could you do what you needed to with them?
- How do you feel about the company?
Averaging those three scores together gets each company its Temkin Experience Ranking, with Toyota earning a 66% overall. The automaker has scored #1 among automakers for three of the past five years (coming in #2 those other years). The top three automakers on this year's list were Toyota at 66%, Mercedes-Benz at 65%, and Lexus at 63%.
Bruce Temkin, managing partner of Temkin Group, congratulated Toyota dealers for "continuing to set the pace in customer experience," and we take pride in having done so. To see our stellar customer service in action, call, contact us online, or stop by and experience it in person at 3700 US Hwy 71 S, Willmar, MN 56201. We'd be more than happy to show you around the lot or schedule an appointment to test-drive one of our great new or used Toyota models. Hope to see you soon!
